Which sales channels do you integrate with?

We integrate with a variety of sales channels and order sources: Stores and marketplaces: Shopify, and marketplaces through marketplace connectors WMS, 3PL, and OMS feeds: 150+ systems through our aggregator partner, including Extensiv, ShipHero, ShipBob, and Cin7 ERP and files: NetSuite, SAP, and Dynamics 365 through the integration layer, and CSV uploads for everything else Related resources: Integrations Don't see your platform? Contact us to discuss your integration needs.

How quickly are orders synced from sales channels?

Order sync timing may vary by channel: Default Sync: Most channels sync automatically on a scheduled basis Manual Sync: Trigger an immediate sync anytime from the app The app shows the last sync time per channel.

Can I process orders from multiple channels simultaneously?

Yes, all connected channels appear in a single order dashboard: Unified Dashboard: View and manage orders from all channels together Multi-Store Support: Connect multiple stores from the same channel Channel-Specific Settings: Each connected channel syncs according to its own schedule Source Visibility: Every order displays its original channel and store name

How do you handle order modifications or cancellations?

Changes to orders are managed through your sales channels: Sales Channel Integration: We sync with changes made in your original sales platforms Scheduled Syncing: Modifications appear in our system during regular sync intervals Order Status Tracking: Follow order status changes across all channels Sync Logs: View when channels were last updated

What order management features are available?

Core features for managing orders at scale: Order Filtering: Sort and filter orders by channel, status, date, and other criteria Batch Processing: Select and process multiple orders at once Unified Status Tracking: Monitor order, payment, and shipment status side by side Backorders: Queue and track backorders across suppliers and locations until stock arrives Customer Contracts and SLAs: Customer-specific pricing and terms, with SLA tracking and breach alerts 3PL Management: Partner performance and data exchange for the orders your 3PLs fill

Promise a delivery date and route the order to meet it

Import orders from your channels and promise a date from live inventory across locations. Split what ships now, backorder what is short, and track SLA attainment per customer.

Request a demo See pricing

Order #10482 · Routing

Shopify

Promise date

Thursday, March 12

Available to promise

Held across both legs

Split into two shipments, cost allocated per leg

Reno DCOwn warehouse

2 units · UPS Ground

Thu, Mar 12

Austin 3PLFulfillment partner

1 unit · USPS Priority

Thu, Mar 12

Inventory checked across 3 locations

SKU 8841 short in Reno, order split to Austin

Labels queued, tracking will post back to Shopify

Order Management on CommerceShip

Connect the channels, promise a date, and route what you can ship now.

Promise a delivery date and route the order to meet it

Import orders from your channels and promise a date from live inventory across locations. Split what ships now, backorder what is short, and track SLA attainment per customer.

Request a demo See pricing

Order #10482 · Routing

Shopify

Promise date

Thursday, March 12

Available to promise

Held across both legs

Split into two shipments, cost allocated per leg

Reno DCOwn warehouse

2 units · UPS Ground

Thu, Mar 12

Austin 3PLFulfillment partner

1 unit · USPS Priority

Thu, Mar 12

Inventory checked across 3 locations

SKU 8841 short in Reno, order split to Austin

Labels queued, tracking will post back to Shopify

Order Management on CommerceShip

Connect the channels, promise a date, and route what you can ship now.

Orders from any channel

Connect your store, the marketplace connectors, a 3PL feed, or a CSV upload, and orders import on a schedule or on demand into one queue.

Promise dates and backorders

Promise a delivery date from live inventory across locations, and put a line without stock on backorder until stock arrives.

Routing and splitting

Pick the fulfilling location on stock, cost, and the promised delivery date. Split the order across locations when one cannot fill it, and allocate the cost per leg.

Customer terms and SLAs

Hold customer pricing, terms, and delivery requirements on the account, and get a breach alert before the customer files a chargeback.

How Order Management Works

Sales Channel Integration

Connecting order sources

Channel	Status	Orders Synced
Shopify	Disconnected	0
Extensiv	Disconnected	0
ShipHero	Disconnected	0
NetSuite	Disconnected	0

Total Orders

Step 1

Connect the channels

Connect your store, the marketplace connectors, your WMS or 3PL feed, and CSV uploads. Orders import into one queue with filters by channel, status, and date.

Order Processing Dashboard

Real-time validation and status tracking

Total

Processing

Exceptions

Ready

Order Number	Channel	Items	Status
ORD-8941	Shopify	3	New
ORD-8942	Extensiv	1	New
ORD-8943	ShipHero	2	New
ORD-8944	NetSuite	5	New

Step 2

Promise the date

Available to promise reads live inventory across locations and returns a date the order can hit. A line without stock goes on backorder until stock arrives.

Batch Shipment Processing

Select orders and compare carrier rates

Order Number	Items	Weight
ORD-8941	3	2.4 lbs
ORD-8942	1	0.8 lbs
ORD-8943	2	1.6 lbs

Step 3

Route the order

Pick the fulfillment location on stock, cost, and the promised date, and split the order across locations when one cannot fill it.

Tracking Information Sync

Updating sales channels with shipment tracking

Order	Tracking	Shopify	Extensiv	Customer
ORD-4521UPS	1Z999AA10123456784	Pending	Pending	Pending
ORD-4522USPS	9405536897846321048765	Pending	Pending	Pending
ORD-4523FedEx	123456789012	Pending	Pending	Pending

Total Orders

Channels Synced

0/2

Customers Notified

0/3

Step 4

Ship the order and post the tracking back

The location picks, packs, and ships on your carrier rules, and the tracking number and fulfilled status post back to the channel.

Sales Channel Integration

Connecting order sources

Channel	Status	Orders Synced
Shopify	Disconnected	0
Extensiv	Disconnected	0
ShipHero	Disconnected	0
NetSuite	Disconnected	0

Total Orders

Order Processing Dashboard

Real-time validation and status tracking

Total

Processing

Exceptions

Ready

Order Number	Channel	Items	Status
ORD-8941	Shopify	3	New
ORD-8942	Extensiv	1	New
ORD-8943	ShipHero	2	New
ORD-8944	NetSuite	5	New

Batch Shipment Processing

Select orders and compare carrier rates

Order Number	Items	Weight
ORD-8941	3	2.4 lbs
ORD-8942	1	0.8 lbs
ORD-8943	2	1.6 lbs

Tracking Information Sync

Updating sales channels with shipment tracking

Order	Tracking	Shopify	Extensiv	Customer
ORD-4521UPS	1Z999AA10123456784	Pending	Pending	Pending
ORD-4522USPS	9405536897846321048765	Pending	Pending	Pending
ORD-4523FedEx	123456789012	Pending	Pending	Pending

Total Orders

Channels Synced

0/2

Customers Notified

0/3

Integrations in the catalog

Send us your order data and stock levels for a demo

We'll promise dates against your inventory, route the orders across your locations, and show a split order with the cost per leg. Or get access and connect a channel yourself.

Request a demo Get access

Order Management FAQs

Still have questions?

How Order Management Works

Sales Channel Integration

Connecting order sources

Channel	Status	Orders Synced
Shopify	Disconnected	0
Extensiv	Disconnected	0
ShipHero	Disconnected	0
NetSuite	Disconnected	0

Total Orders

Step 1

Connect the channels

Connect your store, the marketplace connectors, your WMS or 3PL feed, and CSV uploads. Orders import into one queue with filters by channel, status, and date.

Order Processing Dashboard

Real-time validation and status tracking

Total

Processing

Exceptions

Ready

Order Number	Channel	Items	Status
ORD-8941	Shopify	3	New
ORD-8942	Extensiv	1	New
ORD-8943	ShipHero	2	New
ORD-8944	NetSuite	5	New

Step 2

Promise the date

Available to promise reads live inventory across locations and returns a date the order can hit. A line without stock goes on backorder until stock arrives.

Batch Shipment Processing

Select orders and compare carrier rates

Order Number	Items	Weight
ORD-8941	3	2.4 lbs
ORD-8942	1	0.8 lbs
ORD-8943	2	1.6 lbs

Step 3

Route the order

Pick the fulfillment location on stock, cost, and the promised date, and split the order across locations when one cannot fill it.

Tracking Information Sync

Updating sales channels with shipment tracking

Order	Tracking	Shopify	Extensiv	Customer
ORD-4521UPS	1Z999AA10123456784	Pending	Pending	Pending
ORD-4522USPS	9405536897846321048765	Pending	Pending	Pending
ORD-4523FedEx	123456789012	Pending	Pending	Pending

Total Orders

Channels Synced

0/2

Customers Notified

0/3

Step 4

Ship the order and post the tracking back

The location picks, packs, and ships on your carrier rules, and the tracking number and fulfilled status post back to the channel.

Sales Channel Integration

Connecting order sources

Channel	Status	Orders Synced
Shopify	Disconnected	0
Extensiv	Disconnected	0
ShipHero	Disconnected	0
NetSuite	Disconnected	0

Total Orders

Order Processing Dashboard

Real-time validation and status tracking

Total

Processing

Exceptions

Ready

Order Number	Channel	Items	Status
ORD-8941	Shopify	3	New
ORD-8942	Extensiv	1	New
ORD-8943	ShipHero	2	New
ORD-8944	NetSuite	5	New

Batch Shipment Processing

Select orders and compare carrier rates

Order Number	Items	Weight
ORD-8941	3	2.4 lbs
ORD-8942	1	0.8 lbs
ORD-8943	2	1.6 lbs

Tracking Information Sync

Updating sales channels with shipment tracking

Order	Tracking	Shopify	Extensiv	Customer
ORD-4521UPS	1Z999AA10123456784	Pending	Pending	Pending
ORD-4522USPS	9405536897846321048765	Pending	Pending	Pending
ORD-4523FedEx	123456789012	Pending	Pending	Pending

Total Orders

Channels Synced

0/2

Customers Notified

0/3