Question 1

What does observability cover?

Accepted Answer

Observability spans three layers: systems (a control tower view of operational metrics, shipment tracking, cost data, and SLA compliance), agents (every decision logged with reasoning, confidence, tool calls, and approval status), and team activity (user actions, approvals, overrides, and workflow participation). Together, these give you a complete picture of what is happening across your supply chain operations.

Question 2

Can I see why an agent made a decision?

Accepted Answer

Yes. Every agent decision includes a full audit trail with the reasoning behind the action, the confidence score at the time of the decision, the data inputs that were considered, the tool calls it made, and the approval status. You can drill into any decision from the unified timeline to review these details and understand exactly why a particular action was taken. If the pattern is wrong, the kill switch stops the agent while you correct the rule or the data it read.

Question 3

How do alerts work?

Accepted Answer

You set thresholds for the metrics that matter to your operations, such as SLA compliance rates, cost per shipment, or delivery exception counts. When a metric crosses a threshold, or spend or transit drifts from its usual range, the platform alerts the team you routed it to. Alerts include context about what changed and recommended next steps so your team can act quickly.

Question 4

What is decision intelligence?

Accepted Answer

Decision intelligence combines the audit trail of agent decisions with operational outcomes to help you evaluate whether automated actions are producing the results you expect. Over time, you can see patterns in agent performance, identify where human oversight adds the most value, and tune agent autonomy levels based on real data.

Trace any action back to who took it and why

Observability on CommerceShip

How an action reaches the timeline

Watch the timeline

Set the thresholds

Open the decision

Watch an agent work and review its decisions

Observability FAQs