Question 1

How do I manage orders from multiple sales channels?

Accepted Answer

Connect your sales channels and read every order together. Sales Channels: Import from Shopify, marketplace connectors, and your WMS or 3PL platform Order Routing: Automatically route orders to fulfillment locations based on inventory, cost, or delivery speed Batch Processing: Select multiple orders and generate labels in bulk Tracking Sync: Tracking numbers automatically sync back to your sales channels Learn more about Order Management

Question 2

How do I set up automation rules?

Accepted Answer

Create rules with triggers, conditions, and actions. Triggers: Run rules when orders are created or updated Conditions: Match orders by weight, destination, value, or any order attribute using AND/OR logic Actions: Select carriers, set dimensions, assign to users, or update order details Testing: Run rules in test mode before activating on live orders Learn more about Workflows

Question 3

What can the Operations AI agent do?

Accepted Answer

The Operations agent opens exceptions on live shipments, re-rates what can still be rerouted, and escalates the rest to your team. Exception Handling: Opens an exception on a shipment stuck in transit, a late delivery, or a bad address, and re-rates the shipment against your carriers when a reroute still helps Carrier Performance: Scores carriers on a scorecard weighted by on-time delivery, invoice accuracy, damage rate, claims resolution, and transit-time consistency, with score history and threshold alerts Questions: Ask "Show me all late deliveries this week" or "Which orders haven't shipped?" Background Monitoring: Runs continuously and sends alerts when issues are detected Alert Routing: Sends what it finds through webhooks and workflows, so an alert shows up where your team already works Cross-Domain Awareness: Reads orders, shipments, inventory, and carrier data together, so a root cause spanning two systems shows up as one finding Learn more about operations agents

Question 4

How does graduated autonomy work?

Accepted Answer

You set how far each agent goes on its own, and raise the level as it proves itself. Six levels: Manual at one end, autonomous at the other. Configure the level per agent and per domain Simulate before publish: Draft an agent and run it against your own data before it touches anything, then publish it Thresholds and escalation: The agent acts inside the level you grant and escalates anything that falls outside it Kill switch and audit trail: Stop an agent at any time. Every decision, tool call, and outcome is logged on a reviewable timeline Learn more about agents

Manage orders, shipping, the warehouse, and procurement in one place

Operations on CommerceShip

How the agent resolves an exception

Exceptions from every domain go to the same queue

Route sales orders on stock, cost, and delivery speed

Receive, check, and put away inbound stock

Send us your order data for a demo

Operations FAQs