Issue the return label from the order and track each return by type: refund, exchange, replacement, store credit, or repair. Inspect received goods before they go back to stock, and keep the same reason codes across every return.
The refund waits on inspection, not on the carrier scan. A damaged item routes to repair instead of the shelf.
Request the return, send the label, receive and inspect the goods, and close the return by its type.
The customer requests a return with a reason code, you approve the return against the order, and the label goes out on the same order record.
The warehouse receives and inspects the returned goods, and the return moves to approved or rejected. The refund, exchange, or replacement follows from the return type.
Consistent reason codes and return types make the quarter's returns comparable by product and channel.
We'll show a return from label to refund on your data. Or get access and try the returns workflow yourself.
