Shipping confirmations, out-for-delivery notices, and exception alerts go out through WhatsApp, triggered by the carrier events themselves.
| Event | Order # | Channel |
|---|---|---|
| Label Created | #1052 | |
| Out for Delivery | #1049 | |
| Delayed | #1047 |
Send shipping updates and delivery notifications via WhatsApp messaging.
Add your WhatsApp credentials from your CommerceShip account and choose the sender identity notifications go out under. Access is scoped to sending and can be revoked from either side.
Pick which carrier events send a message, such as shipped, out for delivery, delivered, or delayed, and the WhatsApp template each one uses.
Messages go out through WhatsApp as the carrier reports each event. The customer hears about a delay from you first.
Each carrier scan triggers the message: shipped, out for delivery, delivered, or delayed.
Channels that can receive the same alerts, approvals, and reports
