Question 1

What integration options are available for platforms?

Accepted Answer

Multiple integration paths to fit your platform architecture: REST API: A RESTful JSON API for rates, labels, tracking, orders, and account management, with full documentation MCP server (inbound): The AI tools your team already runs connect directly to CommerceShip data, with API-key auth on every request A2A (inbound): External agents discover CommerceShip through its published agent card and call it for inventory checks, order status, and shipment tracking Webhooks: On the full platform, 27+ events across 7 domains with HMAC-signed payloads Developer portal: API documentation, an API explorer, and onboarding for your engineers API key management: Create, rotate, and scope keys, and track usage per key Related resources: API reference

Question 2

How does multi-client management work?

Accepted Answer

Built for platforms managing multiple customers: Primary account: Your platform connects once and manages all sub-accounts Sub-accounts: Each customer gets an isolated sub-account under the account hierarchy, with its own data, carrier accounts, settings, and billing Tenant isolation: Enforced by row-level security in the database, with separate application and administrative database users, not application-layer filtering API scoping: Authenticate at the primary account and scope each key to the sub-accounts it may reach Per-client billing: Run prepaid, postpaid, or hybrid billing for each sub-account Portfolio analytics: View metrics across all sub-accounts or filter by individual customer Batch operations across clients: Process shipments for many sub-accounts at once

Question 3

What carrier connections are available through the API?

Accepted Answer

Access our full carrier network through a single integration: National carriers: FedEx, UPS, USPS, and Canada Post for rates, labels, and tracking Regional and last-mile: 100+ carriers in total, including regional and last-mile networks LTL and FTL freight: Manage less-than-truckload and full-truckload shipments alongside parcel International: Customs documentation, duties calculation, and cross-border carriers Related resources: View all carrier integrations

Question 4

What support do platform partners receive?

Accepted Answer

Dedicated resources for platform integrations: Technical onboarding: Integration planning, architecture review, and implementation support Guided onboarding: Setup walkthroughs for your team and for each sub-account you create Developer portal: API documentation, an API explorer, and onboarding for the engineers building the integration Ongoing support: Our team supports the integration after go-live

Question 5

Can we put our own brand in front of the platform?

Accepted Answer

Three ways to keep your brand in front of your users: API-only: Build your own interface and run rates, labels, tracking, orders, and warehouse operations through the API Label customization: Add your logo and branding to shipping labels where carriers allow Tracking pages: Branded public tracking pages with your styling and tracking analytics

Embed orders, shipping, and warehousing in your product

Platforms on CommerceShip

How a customer's order ships through your product

Provision the customer as a sub-account

Post the order and ship it from your UI

Brand the tracking page and the notifications

Get an API key and make the first call

Platform Integration FAQs