Question 1

How does multi-client management work?

Accepted Answer

Each client gets a dedicated sub-account with isolated data and operations, and the isolation is enforced by row-level security in the database. Sub-accounts per client: Create isolated environments for each client with their own orders, shipments, and reporting Contracts and SLAs: Hold client-specific pricing and terms on a customer contract, and track SLA performance with breach alerts Per-client billing: Run prepaid, postpaid, or hybrid billing for each sub-account Client-specific carrier configs: Set up unique carrier accounts, rate cards, and service level preferences for each client Role-based access control (RBAC): Grant clients visibility into their own data while maintaining full administrative control Portfolio analytics: View aggregated performance metrics across all clients or drill down to individual accounts Batch operations across clients: Process shipments for many sub-accounts at once Related resources: Analytics

Question 2

Can I manage both my carrier accounts and client carrier accounts?

Accepted Answer

Yes. The platform supports both your primary account rates and client-negotiated rates side by side. Primary account rates: Use your own negotiated carrier contracts across all clients Client carrier accounts: Connect client-owned carrier accounts and use their negotiated rates when required Per-shipment selection: Choose which carrier account to use at the shipment level based on cost, service, or client preference Margin rules: Apply markup configurations by client, carrier, or service level to maintain profitability Related resources: Rate Management

Question 3

How do you handle carrier invoice auditing?

Accepted Answer

The platform audits every carrier invoice at the line level against your contracted rates. Contracted rate comparison: Match each invoice line item against the rate card on file to identify discrepancies Discrepancy detection: Flag accessorial charges, DIM weight adjustments, and service level mismatches that do not match the contract, automatically Refund claims: Submit and track claims through carrier response and settlement Claims recovery: File refund claims for late deliveries and track recovery amounts per carrier and client Related resources: Spend Management

Question 4

Does the platform support API integrations?

Accepted Answer

Yes. The platform is API-first with full REST endpoints for every operation. REST API: Create shipments, retrieve rates, manage orders, and access analytics programmatically Webhooks: On the full platform, 27+ events across 7 domains with HMAC-signed payloads for shipment status changes, order updates, and tracking events MCP server (inbound): The AI tools your team already runs connect directly to CommerceShip data Developer portal: API documentation, an API explorer, and API keys you create, rotate, and scope Customer portal: Give clients their own login to see their orders, shipments, and tracking, scoped to their sub-account Related resources: Integrations API reference

Question 5

How does freight payment and settlement work?

Accepted Answer

Every invoice is audited before it is approved for payment, and the reconciliation runs across modes and providers. Invoice audit: Match carrier invoices to shipment records and identify billing discrepancies across parcel and freight modes Reconciliation decision: The agent returns approve, review, dispute, or hold on each invoice, with a confidence score, its reasoning, and any pattern it has seen across your other invoices Duties and tax variance: Track estimated against invoiced duties and taxes per shipment. A variance record is created when the invoice arrives Billing and AR/AP: Run prepaid, postpaid, or hybrid billing on a double-entry ledger, with dunning and collections automation on what clients owe you Client chargeback: Allocate approved costs by client, product, or business unit before you invoice them Related resources: Spend Management

Quote clients, book capacity, and bill at your margin

Logistics providers on CommerceShip

How a load goes from quote to client invoice

See the margin before the quote goes out

Book the carrier and track the load

Audit the carrier invoice and bill the client

Send us a client's rate card, load data, and carrier invoices for a demo

Logistics Provider FAQs