Question 1

Does it support EDI for B2B orders?

Accepted Answer

Yes. CommerceShip exchanges X12 transaction sets 204 (load tender), 210 (invoice), 214 (shipment status), and 856 (advance ship notice) with your trading partners. Partner management is built in, so each partner carries its own configuration.

Question 2

How do backorders and Available to Promise work?

Accepted Answer

When an order cannot be filled from stock, CommerceShip queues it as a backorder and tracks it across suppliers and locations until it ships. Available to Promise calculates a delivery date for each order from current inventory, the fulfilling location, and carrier capability, so the date you give a customer reflects what you can deliver.

Question 3

Can I set delivery targets by customer?

Accepted Answer

Yes. Customer contracts hold customer-specific pricing, terms, and service level agreements, and the platform tracks each SLA and alerts on breaches. The Operations Agent factors these targets into carrier selection so a shipment meets the required delivery window while keeping costs within budget.

Question 4

How does carrier selection work?

Accepted Answer

CommerceShip compares rates and delivery estimates across your connected carriers. You can filter by mode (parcel, LTL, truckload), set preferred carriers, and define rules that factor in cost, transit time, and service requirements. The platform selects the best option or presents ranked choices for manual review.

Question 5

How does the Operations Agent handle exceptions?

Accepted Answer

When a shipment cannot meet its delivery target with the preferred carrier, the Operations Agent escalates by comparing alternative carriers and service levels. If no option meets the target, it flags the shipment for manual review and provides the best available alternatives with cost and delivery estimates.

Question 6

What performance metrics are tracked?

Accepted Answer

CommerceShip tracks on-time delivery rates, average transit times, cost per shipment, and exception frequency, viewable by carrier, service level, or customer. Carrier scorecards score each carrier on on-time delivery, invoice accuracy, damage rate, claims resolution, and transit-time consistency, with score history and threshold alerts so you can shift volume between carriers as scores change.

Route B2B orders and meet delivery windows

Distribution on CommerceShip

How a B2B order gets to the customer on time

Promise the delivery date before anyone commits

Ship under the customer's contract and SLA

Track carrier performance by lane

Send us your order data and carrier invoices for a demo

Distribution Solutions FAQs