How do I connect my sales channels?

CommerceShip connects to Shopify directly and to marketplaces through marketplace connectors. Orders sync into a single order management view while tracking and fulfillment status flow back to the channel.

How does carrier cost control work?

When you create a shipment, CommerceShip compares rates across your connected carriers and service levels. You can see the cost, estimated delivery date, and service details side by side, then select the best option or set rules that pick it for you.

What does the Finance Agent do for brands?

The Finance Agent audits carrier invoices against your contracted rates and returns a decision on each one, with its reasoning attached. Where it finds billing discrepancies, duplicate charges, or late deliveries that qualify for a refund, it files the claim and tracks it to payment. It reconciles charges across your carriers and reports the money recovered over time.

Can I set carrier preferences by order type?

Yes. You can create automation rules that assign carriers and service levels based on order attributes like source channel, weight, destination zone, or order value. For example, you can route high-value orders to a premium service and standard orders to the lowest-cost option.

Ship from every channel and audit every carrier invoice

Bring orders from your stores and marketplaces into one view, apply your carrier rules, and audit each carrier invoice against your contract. Switch on procurement and the catalog as you need them.

Request a demo See Order Management

Order #10482 · Routing

Shopify

Promise date

Thursday, March 12

Available to promise

Held across both legs

Split into two shipments, cost allocated per leg

Reno DCOwn warehouse

2 units · UPS Ground

Thu, Mar 12

Austin 3PLFulfillment partner

1 unit · USPS Priority

Thu, Mar 12

Inventory checked across 3 locations

SKU 8841 short in Reno, order split to Austin

Labels queued, tracking will post back to Shopify

Brands on CommerceShip

Multi-channel orders

Sync orders from your stores and marketplaces into a single view, route each order to the right warehouse, and push tracking back to the channel.

Rate shopping and labels

Rate shop each shipment at label time, apply carrier and service rules by channel, weight, or zone, and let cartonization select the packaging.

Invoice audit and spend

The finance agent checks each carrier invoice against your contract, files the refund claims, and allocates spend by channel and product.

Returns

Issue return labels from the order and track each RMA from request to restock.

How an order goes from the storefront to the carrier invoice

Take the order from the channel, ship the order by rule, post tracking back to the channel, and check the carrier invoice when the invoice arrives.

Channels · Today

422 orders

Shopify

Tracking posted for 298

312

Marketplace connectors

Tracking posted for 91

Wholesale, CSV

Awaiting release

Every order carries a promise date from live inventory before the customer sees it

Take the order from the channel and post tracking back

Orders arrive from your stores and marketplaces with a promise date from live inventory. Tracking and fulfillment status post back to the originating channel.

Take the return on the original order

Each return follows the RMA lifecycle with a return type and a reason code, and the order records the return event.

Returns · This week

10-status lifecycle

RMATypeReasonStatus

RMA-3391RefundSized smallIn transit

RMA-3390ExchangeWrong colourReceived

RMA-3388WarrantyDamaged in transitInspected

RMA-3384RefundSized smallClosed, refunded

"Sized small" is 38% of returns on this SKU, up from 12%

Five return types and ten reason codes, so the pattern is countable rather than anecdotal

Claims · March

Finance agent

CLM-4471$412

Late delivery, service commitment missed

Filed

CLM-4468$96

Duplicate charge on one tracking number

Recovered

CLM-4465$188

Residential surcharge above contract

In review

Decision: dispute, confidence 0.94

Residential surcharge billed above the contracted rate on 61 lines, the same pattern as February. Claim filed and tracked to settlement.

Check the carrier invoice against the contract

The finance agent checks every carrier invoice line against your contracted rate, returns a decision with the reasoning and a confidence score, and files the refund claim on late deliveries and duplicate charges.

Send us your order data and carrier invoices for a demo

We'll show the orders rate shopped and the invoices audited against your contract. Or get access and connect a store yourself.

Request a demo Get access

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