Question 1

Which sales channels do you integrate with?

Accepted Answer

We integrate with a variety of sales channels and order sources: Stores and marketplaces: Shopify, and marketplaces through marketplace connectors WMS, 3PL, and OMS feeds: 150+ systems through our aggregator partner, including Extensiv, ShipHero, ShipBob, and Cin7 ERP and files: NetSuite, SAP, and Dynamics 365 through the integration layer, and CSV uploads for everything else Related resources: Integrations Don't see your platform? Contact us to discuss your integration needs.

Question 2

How quickly are orders synced from sales channels?

Accepted Answer

Order sync timing may vary by channel: Default Sync: Most channels sync automatically on a scheduled basis Manual Sync: Trigger an immediate sync anytime from the app The app shows the last sync time per channel.

Question 3

Can I process orders from multiple channels simultaneously?

Accepted Answer

Yes, all connected channels appear in a single order dashboard: Unified Dashboard: View and manage orders from all channels together Multi-Store Support: Connect multiple stores from the same channel Channel-Specific Settings: Each connected channel syncs according to its own schedule Source Visibility: Every order displays its original channel and store name

Question 4

How do you handle order modifications or cancellations?

Accepted Answer

Changes to orders are managed through your sales channels: Sales Channel Integration: We sync with changes made in your original sales platforms Scheduled Syncing: Modifications appear in our system during regular sync intervals Order Status Tracking: Follow order status changes across all channels Sync Logs: View when channels were last updated

Question 5

What order management features are available?

Accepted Answer

Core features for managing orders at scale: Order Filtering: Sort and filter orders by channel, status, date, and other criteria Batch Processing: Select and process multiple orders at once Unified Status Tracking: Monitor order, payment, and shipment status side by side Backorders: Queue and track backorders across suppliers and locations until stock arrives Customer Contracts and SLAs: Customer-specific pricing and terms, with SLA tracking and breach alerts 3PL Management: Partner performance and data exchange for the orders your 3PLs fill

Promise a delivery date and route the order to meet it

Order Management on CommerceShip

How Order Management Works

Connect the channels

Promise the date

Route the order

Ship the order and post the tracking back

Integrations in the catalog

Send us your order data and stock levels for a demo

Order Management FAQs