Frequently Asked Questions
CommerceShip is a unified logistics platform designed to streamline your shipping and parcel spend management through:
- Intelligence: Gain insights into your shipping operations to make data-driven decisions.
- Optimization: Find the most efficient shipping origin, item to fulfill, package and service level.
- Automation: Reduce manual tasks with business rule automation, saving you time and resources.
Our platform is built for developers too, with a suite of APIs that allow for extensive customization and integration.
CommerceShip caters to:
- Merchants and Fulfillment Providers looking to optimize their operations.
- Finance and Operations teams focused on controlling shipping costs and improving fulfillment efficiency.
- Developers at companies that fulfill products.
Ideal for businesses who ship between 5,000 to 80,000 packages per month, or those with an annual parcel spend between $500K to $10M.
CommerceShip provides a cohesive platform for shipping and spend management. This all-in-one platform makes it easy to ship, analyze, and optimize, while intelligently adapting to changes and automating processes.
Getting started is easy:
- Visit our pricing page to explore our options and sign up for a specific plan.
- Sign up here to begin with the default Pro plan, and select a tier later.
- Enterprises can contact us to learn more about our Enterprise plan.
- Developers can start with our API by visiting our documentation, and sign up for a developer sandbox account.
Yes. You can switch between plans at any time. Prorated charges will apply, ensuring you only pay for what you use.
Yes, we offer access to our RESTful JSON API:
- Public APIs are documented here.
- Partner APIs are available for more tailored solutions, requiring direct contact with us for access.
Manage your account by logging into the CommerceShip app.
Use the settings in the left navigation bar for managing peripherals, labels, packages, rates, tracking, notifications, service level mapping, and automation.
Access the account settings in the upper right-hand corner for managing your profile, users and subscription plan.
For any technical issues, please contact us via email , live chat, or by submitting a support ticket.
We're committed to providing exceptional support through multiple channels to ensure you always have the help you need:
- Email Support: Get in touch with us via email for detailed questions and support.
- Live Chat: For immediate assistance during business hours, you can reach us by launching the live chat window at the bottom of this page.
- Ticket Submission: If you have a complex issue or need to report an issue, you can submit a ticket through our form.
Our goal is to make sure you have a positive experience with our platform, and have support at every step.
We value your feedback. To share your thoughts or suggest new features, please feel free to reach out through any of our standard support channels:
- Email: Drop us a line with your feedback or feature suggestions.
- Live Chat: Connect with us in real-time to share your thoughts by launching the live chat window at the bottom of this page.
- Ticket Submission: For detailed suggestions or feedback, submit a ticket through our form.
We're always looking to improve and value your input to make our platform even better.